1. Processing Time:

Orders are typically processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Times:

Standard Shipping: Delivery within 5-7 business days. Rates vary based on location and order size.

Free Shipping: Available for orders over $75.000 within United States and Canada.

3. International Shipping:

We offer international shipping to select countries. Delivery times and rates vary based on the destination. Customs fees or taxes (if applicable) are the customer’s responsibility.

4. Order Tracking:

You can track your shipment using the tracking number provided in your confirmation email.

5. Shipping Delays:

While we strive to ensure timely delivery, unexpected delays may occur due to weather, carrier issues, or customs clearance.

6. Eligibility for Returns:

We accept returns for unused, unopened products in their original packaging within 30 days of delivery. Perishable items, custom orders, and gift cards are non-refundable.

7. How to Initiate a Return:

Contact us at support@herbalwellness365.com with your order number and reason for the return.

We will provide instructions and a return shipping address.

8. Return Shipping Costs:

Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping method.

9. Refunds:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 business days and applied to your original payment method.

10. Exchanges:

We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.

11. Non-Returnable Items:

Opened or used products.

Items purchased on sale or clearance.

Perishable or personalized items.

Need Help? For questions or concerns about your order, please reach out to our customer service team at support@herbalwellness365.com. We’re here to help!